Frequently Asked Questions
Managing My Subscription
- How do I change my meal plan or serving size?
- When is the weekly cutoff time to make changes to my delivery or subscription?
- How do I skip a delivery?
- How do I view my upcoming menus?
- How do I change my address?
- How do I change my delivery frequency?
Contact Us
Membership and Plans
- What's in the box?
- How does a Green Chef subscription work?
- How does my subscription renew?
- What dietary options does Green Chef offer?
- Is there a minimum commitment?
- What is Green Chef Keto?
Safe Food Handling
Shipping and Delivery
- Where do you deliver?
- When will my box arrive?
- How do I track my order?
- Will my food keep fresh during delivery?
- Do I need to be home to receive my box?
- Can my box be delivered to my work?
Eco-Friendly Packaging
Recipes and Ingredients
- Are all of your ingredients certified organic?
- What does it mean to be certified organic?
- Why choose organic?
- Do you support local, sustainable, and artisanal suppliers?
- How much will I be prepping? What cooking skills do I need?
- How long will the food stay fresh?
Billing
Gifting
COVID-19
- What would you do if an employee tests positive for COVID-19?
- Will COVID-19 impact your food supply?
- Will Green Chef engage in surge pricing?
- Are Green Chef employees offered paid sick leave?
- Can COVID-19 be transmitted through food?
- What precautions are your delivery partners taking?